Customer Service Queen

So every workplace has its Supremo Brown-Noser, right? The asshole who is so far up the boss's ass that they pretty much reek of shit 24-7? Where I work it's no different. "Rita" is known far and wide in our little library land as the Queen of Customer Service. She's always getting compliments in the customer feedback box from customers and as a result, the boss thinks the sun shines out of her ass. Here's "Rita's" secret: 1. Have long, leisurely chats with your customer. 2.Ignore the fact that while you're swapping lengthy stories about your snotty-nosed offspring, your co-worker is running around serving the five or six customers who are silently fuming about having to wait to get some attention. 3. Once you've wound up the fascinating and hilarious anecdote session with your customer, direct them to the customer feedback box. 4. Snoop through the feedback box, picking out only the feedback forms that sing your praises and wave them in front of the boss. What an asshole.